CRAFT Miami ("CRAFT", "we") operates restaurants in Miami, FL. This policy explains how we handle information collected when you contact us.
 

Information we collect. When you call one of our restaurants, we may collect your phone number, your name if you provide it, and the content of the call (including a recording, if you are notified at the start of the call), so we can answer your questions, transfer you to our staff and follow up on any concern.
 

Text messages. If you ask for it during a call, we may send you a one-time text message with the link you requested (menu, reservations, online ordering, catering or events). Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
 

How we use information. Only to respond to you, improve our service and handle customer feedback. We share it only with service providers that help us operate our phone and messaging systems, under confidentiality obligations.
 

Retention. Call records are kept for up to 12 months and then deleted.
 

Contact. For questions or to request deletion of your information, write to craftsocietyusa@gmail.com
 

Last updated: October 2026.